Archive for Management

Agile Retrospectives

Presentation from the authors of the book “Agile Retrospectives - Making Good Teams Great” at Google. Lots of great tips on how to improve your sprint & project retrospectives.

One tip I picked up on was to ask “how was the energy for this sprint?” rather than the bland “how are you feeling?”.

Their structure for a retrospective is:

  • Set the Stage
  • Gather Data
  • Generate Insights
  • Decide What to Do
  • Close the Retrospective

The way to succeed with a process such as agile is through continuous improvement. The forum for reviewing what needs to be improved and to decide on how to improve things is the sprint retrospectives.

Retrospectives are critical for having a successful project.

An Experience Economy

Joseph Pine’s talk at TED really has me thinking.

This is a table outlining the difference between the types of economic output, using the example of coffee.

Economic Output Business Imperative Consumer Sensitivity Coffee Example
Experience Render Authenticity $5.00 per cup
(Starbucks)
Service Improve Quality $1.00 per cup
(coffee shop)
Goods Control Costs $0.10 per cup
(supermarket)
Commodity Supply Availability $0.02 per cup
(coffee beans)

The drive to software-as-a-service makes the software industry jump to service. It takes Apple to move it to an experience. Disney is another example of experience based economics.

I like this framework for thinking about what business I am working in. The trick will be to figure out how move up the ladder to render an authentic experience.

His book is now on my to-read list.

Become a more effective leader

Manager Tools (MT) is a weekly podcast that provides free training on how to be a more effective manager and leader. The hosts have an extensive background in coaching managers and executives.

Management is a skill and it can be learned. Typically it is not taught well, if at all; MT teaches it effectively.

If you’re thinking, “but I’m not a manager, I won’t benefit”, then you’d be wrong. Even if you don’t manage other people, you manage your own time and interact into a larger organization. The skills taught by MT are beneficial to anyone who works for a corporation.

These guys have been podcasting since 2005. There is some benefit to going right back to the start, but if you want to catch up there is a subset of casts that are considered “core”.

I’ve found this podcast to be the best source of on-going knowledge about management, leadership, and communication. Each cast is designed to teach specific actions you can take today.

MT was originally recommended to me be a friend at CSIRO. Since then I’ve listened to most of the episodes. It is that good.

Innovation

From the delightful Jessica Hagy:

Where would you rather be?

Mobilizing Minds

Mobilizing Minds takes the ideas from a range of sources, including the Origins of Wealth and the authors own experiences, to create a blueprint for the 21st century organization.

It adds to the extensive literature on the War for Talent, but with a twist. Rather than compete on talent acquisition, compete using talent utilization; getting the most out of the people you already have.

The journey covers all aspects of the firm, including organization, strategy, resource allocation and basic mindsets.

Through the POI (Portfolio of Initiatives) process, then, the company can grow entrepreneurs. And these will be the individuals who can create new wealth in the 21st century.

No one company currently embodies all of the ideas in this book (the authors create a fictitious company to discuss), however the ideas are turning up in many of the successful companies of recent times.

For example: Google allocates staff using a talent marketplace, GE and Microsoft manage strong portfolios of initiatives (POI) and several companies are starting to manage using leadership teams (see The Will to Lead for more on this).

If you are looking for a good summary of managing a firm in the 21st century firm, this is a great book. It is a good blend of theory and practical application that I’ve not found in other books.

People at my company are going to be hearing many of these ideas over the coming months as I believe it possible to realize some of the benefits. Not that it will be easy. Some of the basic metrics for measuring progress, such as profit per employee, can be quite complex to calculate.